Privacy Policy

Who we are

VRTX Command is the work app of VRTX Agency Inc. ("VRTX", "we"), a TikTok LIVE Creator Network agency based in South Carolina, United States. It is used by VRTX's creators, managers, recruiters and owners. This policy covers the app on the web, on iPhone and on Android.

What we collect

Account details: your name, email address, the role VRTX gave you, and your region and country.

TikTok LIVE details for creators VRTX manages: your TikTok username and ID, and the LIVE figures TikTok LIVE Backstage shows VRTX, such as LIVE time, diamonds, viewers, new followers and tier. VRTX collects these from Backstage, the agency portal TikTok provides to Creator Networks.

Work records: tasks, notes, one-on-ones, reviews, check-ins, goals and pay statements, including the payout handle you give us for payments.

Device and security details: sign-in times, the browser or device you use, and its IP address, kept to keep your account safe; and, if you turn notifications on, a notification token for your device.

Recruiting leads: public TikTok profile details (username, display name, region) of creators VRTX may invite, and their eligibility as shown in Backstage. A lead is removed from view after 30 days if no one acts on it.

How we use it

To run the agency: show each person their dashboard, track onboarding and goals, calculate and record pay, coordinate managers and recruiters, and send the notifications you choose.

To keep the app secure and working: sign-in codes, session records, error reports and health checks.

We do not sell your information, show ads, or track you across other apps or websites.

Who can see it

Inside VRTX: owners see everything; a manager sees their own team; a recruiter sees their recruits and leads; a creator sees their own records and the network-wide boards (such as leaderboards) that every member sees.

Service providers that run the app for us, under contract and only for that purpose: Supabase (database), Vercel (hosting), Resend (email), Apple and Google (push notifications), Notion (agency handbook pages, without personal pay figures) and Anthropic (AI assistants that run VRTX's scheduled data collection and checks).

We share information with others only when the law requires it.

How long we keep it

Pay records (statements, adjustments and payout details) are kept for 7 years under VRTX's records retention policy. Everything else about you is deleted when your account is deleted.

Your choices

Delete your account any time in the app: Settings, then Delete my account. Deletion happens 30 days later; signing in before then cancels it. You can also ask us by email, below.

Turn notifications on or off in Settings, or in your phone's settings.

Ask us for a copy of your information, or to correct it, by email.

Age

The app is for people 18 and older, the age TikTok requires to go LIVE.

Do Not Track and tracking

VRTX Command does not track you across other websites or apps, and does not let advertisers or other third parties collect information about your activity in it. Because there is no cross-site tracking to turn off, the app works the same whether or not your browser sends a Do Not Track or Global Privacy Control signal. We treat either signal as a request not to sell or share your information, which we never do anyway.

Your privacy rights in the United States

Several states give their residents privacy rights by law. Some of those laws apply only to larger businesses, but VRTX gives these rights to every user, wherever they live:

Know and access: ask what information we hold about you, and get a copy in a portable format.

Correct: ask us to fix information that is wrong.

Delete: ask us to delete your information (pay records are kept for 7 years, as above).

Opt out: of the sale of your information, targeted advertising and profiling that has legal or similarly significant effects. VRTX does none of these.

Appeal: if we decline a request, reply to our answer with "Appeal" and an owner will review it. If you still disagree, you can contact your state attorney general.

No penalty: using these rights never affects your pay, role or access.

To make a request, email Vortexagency18@gmail.com from the address on your account. We confirm it is you before acting, and answer within 45 days (we tell you if we need up to 45 more days and why). You may use an authorized agent; we will ask for proof that they act for you.

States with comprehensive privacy laws in effect as of November 2026: California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia. Laws signed in Oklahoma and Louisiana (January 1, 2027), Alabama (May 1, 2027) and Vermont (January 1, 2028) will be added here as they take effect.

State-specific notices

California residents. Under the California Consumer Privacy Act (as amended by the CPRA), which also covers information about workers and contractors: the categories of information we collect, where it comes from and why are listed above under "What we collect" and "How we use it". We have not sold or shared personal information for cross-context behavioral advertising in the past 12 months. Sensitive information we hold (your account sign-in and payout details) is used only to provide the app and pay you, so there is nothing to limit. Under California's "Shine the Light" law, we do not share personal information with third parties for their own direct marketing. Under the California Online Privacy Protection Act, this policy shows its effective date and how we respond to Do Not Track signals (above), and changes are announced as described below.

Nevada residents. We do not sell covered information as Nevada law defines it. You may still send an opt-out request to Vortexagency18@gmail.com and we will honor it.

Colorado, Connecticut, Delaware, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon and Texas residents. We honor universal opt-out signals such as Global Privacy Control (see Do Not Track and tracking). We do not process sensitive data for any purpose other than providing the app and paying you, and the app is not offered to anyone under 18.

Minnesota and Oregon residents. You may ask for the list of specific third parties we have disclosed your information to; the service providers named under "Who can see it" are the complete list.

Texas residents. VRTX does not sell personal data, including sensitive personal data, and does not sell biometric data. Face ID, Touch ID and fingerprint unlock in the apps are handled entirely by your phone; VRTX never receives your biometric data.

Users outside the United States

VRTX is based in the United States, and your information is stored and processed in the United States by the service providers above. VRTX also works with creators in Australia, New Zealand and the United Kingdom.

United Kingdom, European Economic Area and Switzerland. We use your information to perform our agreement with you, to meet legal obligations (such as pay records), and for our legitimate interests in running and securing the agency. You have the rights above plus the right to object to processing and to restrict it. Transfers to the United States rely on our providers' standard contractual clauses or equivalent safeguards. You can complain to your data protection authority, such as the Information Commissioner's Office in the UK.

Australia and New Zealand. We handle your information in line with the Australian Privacy Principles and New Zealand's Information Privacy Principles. You can ask for access or correction as above, and you can complain to the Office of the Australian Information Commissioner or New Zealand's Privacy Commissioner.

Anywhere else. Where your local law gives you further rights, contact us and we will honor them as that law requires.

Changes and contact

If this policy changes, we will update the date at the top and tell you in the app when the change matters.

Questions or requests: Vortexagency18@gmail.com.